Contact us
The fastest way to reach us is by email. We read every message — bug reports, feature requests, corrections to guides, or just feedback on the tools.
What to include
- Bug reports: which tool you were using, what you expected, what happened, and your browser (e.g. "Chrome on Windows"). Screenshots help enormously.
- Feature requests: what you'd like the tool to do and why — the "why" helps us design it well.
- Corrections: if you spot an error in a guide (a changed tax rate, a wrong threshold), tell us the page and the correct figure with a source if you have one. We'll fix it promptly.
Response times
We aim to reply within a few business days. There are no accounts on ProperlyPaid, so if your message relates to a saved draft, note that drafts live only in your own browser — we can't see or recover them.
Please don't send
Anything sensitive. There's no need to include client names, invoice amounts, or financial details in a bug report — describe the problem in general terms and we'll take it from there.